Last updated: 25/06/2026
Legal entity: Rise By Mia Pty Ltd
Trading name: RISE
ABN: 38 696 327 447
Website: risemovement.com.au
Contact email: hello@risenorthadelaide.com.au
Studio address: 37-39 O’Connell Street, North Adelaide 5006

At RISE, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how Rise By Mia Pty Ltd, trading as RISE, collects, uses, stores and discloses your personal information when you visit our website, create an account, book a class, purchase a membership or pass, attend our studio, contact us, or otherwise interact with RISE.

This Privacy Policy applies to RISE, including our website, studio, booking systems, payment systems, social media pages, marketing activities, events and promotions.

1. What personal information we collect

RISE may collect personal information that is reasonably necessary for us to operate our studio, provide our services, manage memberships and bookings, process payments, and communicate with you.

This may include:

• your name; 

• contact details, including email address, phone number and address; 

• date of birth; 

• emergency contact details; 

• parent or guardian details for members aged 16 or 17; 

• account login details for our booking platform; 

• membership, class package, booking and attendance history; 

• payment and billing information; 

• health, injury, pregnancy, mobility or fitness-related information relevant to your safe participation in classes; 

• information about your fitness goals, preferences, interests and feedback; 

• communications between you and RISE, including emails, messages, enquiries and survey responses; 

• images, video or audio of you, including photos or videos captured for social media, promotional or training purposes; 

• CCTV footage captured at building entrances; 

• technical information collected through our website, such as cookies, device information, browser type, pages visited and website usage data. 

You do not have to provide us with personal information. However, if you choose not to provide certain information, we may not be able to provide you with access to our classes, memberships, facilities, promotions or other services.

2. How we collect personal information

Where possible, we collect personal information directly from you.

We may collect personal information when you:

• visit or use our website; 

• create an account through Hapana; 

• sign up for a membership, class pack, introductory offer, waitlist or event; 

• book or attend a class; 

• complete a waiver, health questionnaire, consent form or pre-exercise screening; 

• make a payment through Ezypay or another payment provider; 

• contact us by email, phone, social media, website form or in person; 

• participate in a promotion, competition, survey or event; 

• interact with our social media pages or advertisements; 

• are photographed or filmed at the studio, in a class, or at a RISE event; 

• enter or exit the building where CCTV is operating. 

We may also receive personal information from third parties where you have authorised this, or where it is necessary for us to provide our services. This may include Hapana, Ezypay, payment processors, referral partners, event organisers, marketing platforms or other service providers.

3. Sensitive and health information

Because RISE provides fitness and movement-based services, we may collect sensitive information about your health, physical condition or circumstances where this is relevant to your safe participation in classes.

This may include information about:

• injuries, pain, mobility limitations or physical restrictions; 

• pregnancy or postnatal status; 

• medical conditions; 

• medications that may affect exercise participation; 

• emergency contact details; 

• fitness level, training experience or movement goals; 

• other health-related information you choose to provide. 

We collect this information so we can help deliver a safer and more appropriate studio experience. For example, this information may help our instructors understand whether you require modifications, whether certain exercises may not be suitable, or whether we need to respond to an emergency.

We will only collect sensitive information where reasonably necessary and, where required, with your consent. We will not use sensitive information for unrelated purposes without your consent unless required or authorised by law, or where necessary to prevent or lessen a serious threat to a person’s health or safety.

4. Members aged 16 or 17

RISE allows people aged 16 or 17 to participate in classes only where a parent or guardian is present, or where RISE has otherwise approved the arrangement.

For members aged 16 or 17, we may collect parent or guardian contact details, consent information and emergency contact details. We may contact a parent or guardian in relation to bookings, safety, payments, incidents, emergencies, membership matters or any other matter relating to the minor’s participation at RISE.

5. How we use your personal information

RISE may use your personal information to:

• provide our classes, memberships, facilities and services; 

• create and manage your Hapana account; 

• process bookings, cancellations, waitlists and attendance; 

• process payments, direct debits, refunds and invoices through Ezypay or other payment providers; 

• communicate with you about your membership, bookings, purchases or enquiries; 

• manage health and safety within the studio; 

• respond to incidents, emergencies, complaints or disputes; 

• improve our classes, customer experience, website, systems and services; 

• send service updates, administrative notices and important studio information; 

• send marketing communications, promotions, offers and event information; 

• personalise our website, advertising or communications; 

• conduct surveys, feedback requests or market research; 

• assess job applications, contractor arrangements or instructor applications; 

• comply with legal, accounting, insurance, regulatory and record-keeping obligations; 

• protect the rights, safety and property of RISE, our members, staff, instructors and the public. 

RISE will not sell your personal information.

6. Booking and payment providers

RISE uses Hapana as its booking and membership management system and Ezypay for payment processing and direct debit services.

When you create an account, book a class, purchase a membership or pass, or make a payment, your personal information may be collected, stored or processed by Hapana, Ezypay and related service providers.

These providers may collect and handle your information in accordance with their own privacy policies and terms. We recommend that you review their privacy policies so you understand how they handle your information.

RISE will take reasonable steps to ensure that any third party provider we use handles personal information appropriately and only for the purposes of providing services to RISE and our members.

7. Marketing communications

We may use your contact details to send you marketing communications about RISE, including class updates, promotions, memberships, events, offers, new services and studio news.

We may contact you by email, SMS, phone, social media or other digital channels.

You can opt out of marketing communications at any time by using the unsubscribe link in our emails, following the opt-out instructions in our SMS messages, updating your account preferences, or contacting us directly.

Even if you opt out of marketing, we may still send you important non-marketing communications, such as booking confirmations, membership notices, payment reminders, safety updates or changes to our terms.

8. Photos, videos, social media and promotional content

RISE may take photos, videos or audio recordings during classes, events, open days, promotional activities or content creation sessions.

We may use this content for:

• RISE social media pages; 

• website content; 

• advertising and promotional material; 

• email marketing; 

• studio signage or digital displays; 

• internal training or service improvement. 

By attending RISE classes, events or studio activities, you acknowledge that photos or videos may be captured from time to time. Where practical, we will let members know when filming or photography is taking place.

If you do not want to be photographed, filmed or included in promotional content, please let us know. We will take reasonable steps to respect your preference.

9. CCTV

RISE may operate CCTV cameras at entrances to the building.

CCTV is used for safety, security, incident management and property protection. CCTV will not be used in bathrooms, changerooms or other private areas.

CCTV footage may be accessed by authorised RISE personnel or disclosed to building management, insurers, legal advisers, law enforcement, emergency services or regulators where reasonably necessary or required by law.

10. Disclosure of personal information

RISE may disclose your personal information to third parties where reasonably necessary for the purposes set out in this Privacy Policy.

These third parties may include:

• Hapana; 

• Ezypay; 

• payment processors, banks and direct debit providers; 

• website hosting, email, SMS and marketing platforms; 

• IT, software, analytics and cloud storage providers; 

• professional advisers, including accountants, lawyers, insurers and business advisers; 

• instructors, contractors, staff or service providers who help us operate RISE; 

• emergency contacts, medical personnel or emergency services where required; 

• parents or guardians of members aged 16 or 17; 

• government, regulatory, law enforcement or other authorities where required or authorised by law; 

• third parties involved in a business sale, restructure or transfer, if relevant. 

Where we use third party service providers, we take reasonable steps to ensure they handle personal information appropriately and only use it for the purpose of providing services to RISE.

11. Overseas disclosure

Some of the third party systems we use may store or process personal information outside Australia. This may include booking platforms, payment systems, cloud storage, email, website, analytics or marketing systems.

Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure the information is handled in accordance with applicable Australian privacy requirements, unless an exception applies.

12. Website, cookies and analytics

Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic, remember preferences, support bookings, and assist with advertising or marketing.

Cookies are small files stored on your device. They help websites recognise your browser and collect information about how the website is used.

We may use cookies and analytics tools to:

• understand which pages are visited; 

• improve website functionality and performance; 

• measure the effectiveness of campaigns; 

• personalise content or advertising; 

• retarget advertising to people who have visited our website or interacted with RISE online. 

You can usually adjust your browser settings to refuse or delete cookies. However, some parts of our website or booking experience may not function properly if cookies are disabled.

13. Security of personal information

RISE takes reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include physical, electronic and administrative safeguards, such as access controls, password protection, secure systems, staff procedures, secure payment processing and limiting access to personal information to people who need it.

However, no method of transmission over the internet, email, apps or digital platforms is completely secure. You should take care when sharing personal information online and contact us if you are unsure whether a communication you have received is genuinely from RISE.

14. Storage and retention

We may store personal information in physical records, electronic systems, cloud platforms, Hapana, Ezypay, website servers, payment systems and other business administration tools.

We will keep personal information for as long as needed for the purpose it was collected, to provide our services, manage our business, resolve disputes, meet legal obligations, maintain financial records, or protect our legitimate interests.

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it, unless we are required or permitted by law to retain it.

15. Accessing or correcting your personal information

You may request access to the personal information we hold about you. You may also ask us to correct personal information if you believe it is inaccurate, incomplete, out of date or misleading.

To make a request, please contact us using the details below.

We may need to verify your identity before responding. In some cases, we may refuse access or correction where permitted by law. If we do so, we will explain our reasons where reasonable.

16. Links to other websites

Our website, emails or social media pages may contain links to third party websites or platforms.

RISE is not responsible for the privacy practices, content or security of third party websites. Once you leave our website or interact with a third party platform, you should review that third party’s privacy policy.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, systems, legal obligations or privacy practices.

The updated version will be published on our website with the date it was last updated.

18. Questions and complaints

If you have a question, concern or complaint about this Privacy Policy or how RISE handles your personal information, please contact us:

Privacy Officer
Rise By Mia Pty Ltd trading as RISE
Email: hello@risenorthadelaide.com.au
Address: 37-39 O’Connell Street, North Adelaide 5006
Phone: 0413 191 664

We will review your enquiry or complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.